Placing an Order with Harp Island

What happens after I place an order?

After you have placed an order with Harp Island you will receive a confirmation email.  

We will then send you an email with some free downloadable's. This will include a thank you card, a special discount code for your next order and some information about your items. Harp Island believes in reducing waste and this way you won't receive any unnecessary rubbish with your order.

Once your order has been shipped, you will then receive another personalised email confirming that your items are on their way to you. We will also provide you with a tracking number for your package. 

We will then ask you to review your products. Reviews are really important to any business and are really helpful for other customers. If you review one of our products, we will sent you a discount code so that you can add our Samples Pack item to your next purchase absolutely FREE. 

Shipping

$8.95 Standard shipping estimate is 4-7 business days. 

$11.95 Express post shipping estimate is 1-2 business days. 

 

If you place an order with Harp Island before 12pm Monday to Friday we will ship it out to you on the same day. Any orders that are placed after 12pm will be shipped the next business day. (Please note that this does not apply to orders of hand sanitizer as it is currently a pre order item)

 

FREE STANDARD SHIPPING for orders over $50.00

 

100% Happiness Guarantee Policy

We believe in keeping our customers 100% happy and satisfied with every purchase they make with Harp Island. If you are unhappy with any of your products simply return them to us within 30 days and we will provide you with a full refund of the purchase price. 

If your products are damaged or faulty we will arrange for a replacement of the product. Alternatively, we will offer you a full refund without having to return the product. If you have any further questions about our happiness policy please do not hesitate to contact our team at support@harpisland.com.au.

Sending a Gift

If you make a purchase with Harp Island that is intended to be a gift for a special family member or friend and want it sent directly to them, we can included a little hand written card with your personalised message at absolutely no extra cost. Just add your message in the notes section upon checkout.